Privacy Policy – Colacs Tours

Last updated: 07/09/2025

At Colacs Tours, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services.

1. Information We Collect

We may collect the following information when you interact with us:

  • Personal Information: Name, email address, phone number, and any details you provide when making inquiries or bookings.
  • Booking Information: Travel dates, accommodation preferences, and other details needed to organize your tour.
  • Technical Information: IP address, browser type, and cookies to improve website performance.

2. How We Use Your Information

Your information may be used for:

  • Responding to inquiries and processing bookings.
  • Providing personalized travel services and support.
  • Sending important updates about your tour.
  • Improving our website and services.

We do not sell or share your personal information with third parties, except when required to complete bookings (such as with hotels or drivers) or by law.

3. Cookies

Our website may use cookies to improve your browsing experience. You can disable cookies in your browser settings, but some features may not work properly without them.

4. Data Protection

We take reasonable security measures to protect your personal information. However, please note that no online transmission or storage system is 100% secure.

5. Third-Party Links

Our website may contain links to third-party websites (e.g., booking platforms, travel partners). We are not responsible for their privacy practices.

6. Refund & Cancellation Policy

  • Customers may cancel their booking at least 24 hours before the tour start time to receive a full refund.
  • Cancellations made within 24 hours of the tour start time are not eligible for a refund.
  • Refunds will be processed through the original payment method within a reasonable time frame.
  • In case of unavoidable circumstances (such as natural disasters, strikes, or government restrictions), Colacs Tours reserves the right to cancel the tour and provide a full refund.

7. Your Rights

You have the right to:

  • Access, update, or delete your personal information.
  • Opt out of receiving marketing communications.
  • Contact us if you have questions about your data.

8. Contact Us

If you have any concerns or questions about this Privacy Policy, please contact us:

📧 Email: [email protected]
📞 WhatsApp: +94 71 533 1736
🌐 Website: www.colacstours.com